Frequently Asked Questions
Everything you need to know about our Southwest-inspired collections.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Are your jewelry pieces made from genuine materials?
Yes, Chaco Canyon Trading specializes in authentic Southwest designs. Our jewelry is crafted using genuine .925 sterling silver and high-quality natural stones like turquoise and coral.
How should I care for my sterling silver jewelry?
To maintain its shine, avoid contact with perfumes and lotions. Store your pieces in a cool, dry place and clean them gently with a soft polishing cloth specifically designed for silver.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.